Welcome to AlZoqaq Marketplace. These terms and conditions (“Terms”) govern your use of our website and services provided by AlZoqaq Marketplace, including our mobile application (collectively, the “Platform”). By using the Platform, you agree to these Terms. If you do not agree to these Terms, you should not use the Platform.


By accessing or using the Marketplace, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Marketplace.


In these Terms, the following terms shall have the meanings set out below: 

  • “Seller” means any person or entity that uses the Platform to sell products or services.
  • “Buyer” means any person or entity that uses the Platform to purchase products or services.
  • “Product” means any item or service listed on the Platform by a Seller for sale.
  • “Platform” means the AlZoqaq Marketplace website and mobile application.
  • “We”, “us”, or “our” means AlZoqaq Marketplace.
  • “You”, or “your” means AlZoqaq Marketplace’s Seller or Buyer.


To use the Marketplace, you must be at least 18 years old and capable of forming a legally binding contract. Minors under 18 years of age and at least 13 years of age are permitted to use the Platform only if they have permission and direct supervision by the owner of the account. By using the Marketplace, you represent and warrant that you meet these eligibility requirements.


To use the Platform, you must register and create an account. By registering, you represent and warrant that all information you provide is true, accurate, and complete. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your device.


  • Definition: A virtual shop on AlZoqaq Marketplace is a digital space for sellers to showcase and sell their handmade crafts.
  • Creating a Virtual Shop: Sellers must provide accurate and complete information about their business, products, and policies. The platform reserves the right to approve or reject shop requests based on quality and authenticity.
  • Listing and Product Information: Sellers must provide accurate information about their products, including descriptions, pricing, and images. Misleading or false information is prohibited and may result in account suspension or termination.
  • Shipping and Delivery: Sellers are responsible for timely and efficient shipping and delivery of products. They must provide accurate shipping information and keep buyers informed about the status of their orders.
  • Returns and Refunds: Sellers define their return policies. Buyers can return products within 14 days if damaged or do not match the description provided by the seller. The platform is not responsible for return shipping costs.
  • Account Suspension and Termination: The platform may suspend or terminate seller accounts that violate policies or engage in fraudulent or illegal activities. Sellers can appeal by providing evidence of policy compliance.
  • Disputes: The platform encourages communication and negotiation to resolve disputes. If not resolved, the platform may provide mediation services.
  • Intellectual Property: Sellers must ensure their products and content do not infringe on any intellectual property rights. The platform may remove any infringing content or products.
  • Prohibited Items: The sale of illegal or prohibited items, including counterfeit goods, drugs, weapons, and hazardous materials, is prohibited.
  • Privacy: Alzoqaq Marketplace collects and uses personal information from sellers in accordance with its Privacy Policy. Sellers must maintain the confidentiality of their account information and use strong passwords and two-factor authentication for added security.


  • Sellers must provide accurate and complete information about their products and services.
  • Sellers must keep their account information and shop details up to date.
  • Sellers must describe their products and services truthfully and accurately.
  • Sellers must accurately represent the condition of their products and services.
  • Sellers must not list prohibited products or services on the Platform.
  • Sellers must fulfill orders in a timely and professional manner.
  • Sellers must accurately calculate shipping costs for each Product and include them in the Listing.
  • Sellers must ship Products within a reasonable timeframe after receiving payment.
  • Sellers must resolve any disputes with Buyers in a professional and timely manner.
  • Sellers are responsible for all taxes, fees, and other charges related to their use of the Marketplace.
  • Sellers must maintain accurate and complete records of all transactions conducted through the Platform.
  • Sellers are solely responsible for determining and complying with all applicable laws and regulations.
  • Sellers must not engage in any fraudulent, misleading, or deceptive conduct.
  • Sellers must pay a one-time listing fee for each Listing. The fee varies depending on the number of Listings created by the Seller, as set out on the Platform.
  • Sellers may not list any Products that infringe on the intellectual property rights of others or violate any applicable laws or regulations.


  • Buyers must provide accurate and complete information about themselves and their orders.
  • Buyers must pay for all products and services they order through the Platform.
  • Buyers are responsible for providing accurate shipping information. The Marketplace is not responsible for any issues related to shipping or delivery.
  • Buyers must comply with all applicable laws and regulations.
  • Buyers must not engage in any fraudulent, misleading, or deceptive conduct.


  • We reserve the right to refuse service to anyone for any reason at any time.
  • We reserve the right to suspend or terminate any account or transaction at any time without notice.
  • We reserve the right to modify or discontinue the Platform at any time without notice.
  • We reserve the right to change these Terms at any time without notice.
  • We reserve the right to monitor, edit, or remove any content on the Platform that we determine violates these Terms or is otherwise objectionable.
  • We reserve the right to approve or reject any seller application to open a shop on AlZoqaq Marketplace. 
  • We will conduct due diligence on each application to ensure that sellers meet our quality standards and comply with our policies. 
  • We are not responsible for any loss or damage resulting from your use of the Platform or any content on the Platform. 
  • You are solely responsible for any content you post or transmit through the Platform. 
  • We do not guarantee the accuracy, completeness, or timeliness of any content on the Platform.


  • We charge a one-time listing fee of 5 EGP per product for the first 20 products listed, 3 EGP per product for 20-50 products, 2 EGP per product for 51-75 products, and 1 EGP per product for more than 75 products. 
  • We offer two plans: a commission-based plan and a subscription-based plan. 
  • Under the commission-based plan, we charge a commission of 10% of the total sale price of each product, plus applicable taxes and shipping fees. 
  • Under the subscription-based plan, we charge no commission or listing fees for unlimited products.


You agree not to engage in any of the following prohibited activities:

  • Violating any local, state, national, or international laws or regulations 
  • Infringing on the intellectual property rights of others, including copyrights, trademarks, trade secrets, or patents
  • Posting, transmitting, or distributing any content that is unlawful, obscene, defamatory, threatening, harassing, abusive, or slanderous
  • Posting, transmitting, or distributing any viruses, malware, or other harmful software
  • Engaging in any fraudulent activity, including misrepresenting yourself or your products 
  • Harming the reputation of the platform, its users, or its affiliates 
  • Using any data mining, robots, or similar data-gathering or extraction methods
  • Interfering with or disrupting the platform’s operation or the servers and networks connected to it
  • Collecting or storing personal data about other users without their express permission 
  • Reselling or transferring any products purchased on the platform to any third party without the prior written consent of the platform 
  • Manipulating prices, artificially inflating sales, or engaging in any other activity that could mislead other users.


  • Ownership of Content: All content on AlZoqaq Marketplace, including text, graphics, logos, icons, images, and software, is the property of AlZoqaq or its affiliates or partners and is protected by international copyright and trademark laws. 
  • Restrictions on Use: You may not copy, reproduce, modify, distribute, display, or sell any content on AlZoqaq Marketplace without our express written consent. 
  • License to Use Your Content: By uploading or submitting any content, including product listings and shop descriptions, to AlZoqaq Marketplace, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, display, reproduce, modify, distribute, and create derivative works based on your content, in whole or in part, for the purpose of promoting and operating our platform. 
  • Representations and Warranties: You represent and warrant that you have all necessary rights and permissions to upload and submit your content to AlZoqaq Marketplace and that your content does not infringe any third-party intellectual property rights.


Initial Procedure for Resolution:

  • Communication: In case of a dispute between a buyer and a seller, both parties must attempt to resolve it amicably by communicating directly with each other.
  • Timeframe: If the dispute cannot be resolved within 14 days of the initial notification, either party may refer the dispute to AlZoqaq Marketplace for resolution.
  • Assistance: Upon receipt of a dispute notice, AlZoqaq Marketplace will make reasonable efforts to assist the parties in resolving the dispute in an amicable and timely manner.
  • Binding Arbitration: Submission: If the dispute cannot be resolved through the above process, the parties may submit the dispute to binding arbitration in accordance with the Egyptian Arbitration Law.
  • Location: The arbitration shall take place in Egypt, and shall be conducted in both Arabic and English languages. Finality: The arbitrator’s decision shall be final and binding on the parties and enforceable in any court of competent jurisdiction.
  • Attorneys’ Fees and Costs: Each party shall bear its own attorneys’ fees and costs incurred in connection with any dispute.

Waiver of Class Actions and Class Arbitrations: 

  • Individual Basis: Any dispute resolution proceedings, whether in arbitration or court, shall be conducted only on an individual basis and not in a class or representative action or as a named or unnamed member in a class, consolidated, representative, or private attorney general action. 
  • Exception: This provision shall not apply to the extent that it is prohibited by law. 
  • Limitation Period: Timeframe: Any claim or dispute arising out of or in connection with these Terms or the use of our platform must be brought within one year after the cause of action arises, or the claim or dispute shall be forever barred.


  • Disclaimer of Liability: AlZoqaq Marketplace is not responsible for any losses, damages, or liabilities arising from your use of our platform or your interactions with other users.
  • Disclaimer of Accuracy: We do not guarantee the accuracy, completeness, or reliability of any content on our platform, and we are not responsible for any errors or omissions in such content.
  • Disclaimer of Damages: We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our platform, including but not limited to lost profits, lost data, or business interruption.


  • Agreement to Indemnify: You agree to indemnify, defend, and hold harmless AlZoqaq Marketplace, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising from or related to your use of our platform, your content, or your breach of these Terms.


  • Right to Terminate: We reserve the right to suspend or terminate your access to AlZoqaq Marketplace at any time, for any reason, without notice.
  • Obligations Upon Termination: Upon termination, you must immediately cease all use of our platform, and all provisions of these Terms that by their nature should survive termination (including but not limited to indemnification, intellectual property, and limitation of liability) shall continue in full force and effect.


  • Applicable Law: These Terms and any disputes arising from or related to your use of AlZoqaq Marketplace shall be governed by and construed in accordance with the laws of Egypt.
  • Exclusive Jurisdiction: Any dispute, controversy, or claim arising out of or relating to these Terms or your use of our platform shall be submitted to the exclusive jurisdiction of the courts of Egypt.


  • We reserve the right to amend these terms at any time, at our sole discretion, with or without notice. Your continued use of the platform after any changes to the terms shall constitute your agreement to be bound by the amended terms and conditions.


  • Right to Modify: We reserve the right to modify these Terms at any time, in our sole discretion, without notice.
  • Acceptance of Modifications: Your continued use of AlZoqaq Marketplace after any changes to these Terms indicates your acceptance of the modified Terms.


If you have any questions about these Terms and Conditions, please contact us at info@alzoqaq.com